Privacy policy
Last updated 13 November 2026
This policy explains what personal data ProspectCount collects when you visit our website, ask for access, or use the ProspectCount platform, why we use it, and the choices you have.
Who we are
ProspectCount provides UK audience counts and marketing data to agencies and businesses through prospectcount.com and the ProspectCount platform at prospectcount.app. ProspectCount is a platform of Condrel Technologies LLC, which is the controller of the personal data described in this policy. You can contact us about anything in it at help@prospectcount.com.
Who this policy covers
- visitors to prospectcount.com;
- people who ask for access using our website form or by email;
- people who use the platform, such as agency staff and their clients;
- people who use a DataMatched check link sent to them through ProspectCount.
What we collect, why, and our lawful basis
| What | Why we use it | Lawful basis |
|---|---|---|
| Access requests: your name, company, email, phone number (optional) and message. | To reply to you and, if agreed, set up your access. | Steps you ask for before a contract; our legitimate interest in answering business enquiries. |
| Your account and sign-ins: your email address, your invitation, one-time sign-in codes, and the time, IP address and result of each sign-in. | To let only invited people sign in, keep accounts secure and spot misuse. | Contract; legitimate interest in keeping the platform secure. |
| Counts you run: who ran the count, when, the selections chosen and the totals. | To show you your counts and reports, help with questions and orders, and prevent misuse. | Contract; legitimate interests. |
| Orders and payments: your name, company, email, what you ordered and the price. | To supply your order, invoice you and keep proper accounts. Card payments are taken by Stripe; we never see your full card details. | Contract; legal obligation (accounting records). |
| Questions to Sam, the platform assistant: the questions you type. | Your questions are sent to our AI provider to produce an answer. We do not keep a copy of the conversation; we only count how many questions are asked so that usage limits work. Please don't type personal details about other people into Sam. | Legitimate interest in helping you use the platform. |
| DataMatched checks: see the next section. | To leave out the people you already hold from your order. | Contract; legitimate interests. |
| Emails and calls with us. | To answer you and keep a record of what was agreed. | Contract; legitimate interests. |
| Technical data: IP address, browser type, pages requested and times. | To run, protect and fix the website and platform. | Legitimate interest in running a secure service. |
DataMatched checks
When you or your client check a customer file with DataMatched, the file is read and matched on your own computer, in your browser. It is never sent to us, and nothing from it is ever seen, sent or kept.
What we keep is about our own records: the report number, the number of rows checked, how many people in the selection you already hold, the selection itself, and the client name if an agency chooses to enter one. For 30 days we also keep a note of which of our own records your file already holds, so they can be left out of your order. After 30 days it is deleted automatically.
People who open a check link do not need an account. We record when the link was used and the result, which goes to the person who sent the link.
Who we share it with
We do not sell the personal data of our website visitors or platform users. We share it only with service providers who help us run ProspectCount and who may use it only on our instructions:
| Provider | What they do for us |
|---|---|
| Our UK servers | The platform, its data and its records are held on our own servers in the UK. |
| Cloudflare | Delivers and protects prospectcount.app (encryption, blocking attacks). |
| Vercel | Hosts the prospectcount.com website. |
| Resend | Sends our emails, such as sign-in codes and website form messages. |
| Stripe | Takes card payments. |
| Anthropic | Provides the AI that answers questions put to Sam. |
| Google Fonts | Supplies the typeface used on our pages. Your browser fetches it from Google, which sees your IP address. |
We may also share data if the law requires it, to protect our rights, or with professional advisers such as accountants and lawyers.
Transfers outside the UK
Some of these providers are based in, or may process data in, the United States or other countries. Where that happens we rely on UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework, where the provider is certified) or on the UK International Data Transfer Agreement or Addendum, so your data stays protected to UK standards.
How long we keep it
| Data | How long |
|---|---|
| Access requests that don't lead to an account | 2 years |
| Your account details | While your account is open, then 12 months |
| Sign-in records | 12 months |
| Count and report records | While your account is open, then 2 years |
| DataMatched note of which of our records you already hold | 30 days |
| Orders, invoices and payment records | 6 years after the end of the financial year, as UK tax law requires |
| Technical server logs | Up to 90 days |
How we keep it safe
ProspectCount is built to ISO 27001 and SOC 2 standards. The platform shows counts only and never displays personal details; sign-in is by invitation with one-time codes; all connections are encrypted; and each account sees only its own counts, reports and orders. More detail is in the Security section of our website.
Your rights
Under UK data protection law you can ask us to:
- see the personal data we hold about you and get a copy of it;
- correct anything that is wrong or incomplete;
- delete your data, where we no longer have a good reason to keep it;
- restrict how we use it while a concern is looked into;
- object to us using it on the basis of our legitimate interests (you can always object to direct marketing, and we will stop);
- move data you gave us to another provider (data portability);
- withdraw consent at any time, where we rely on consent.
To make a request, email help@prospectcount.com. It is free, and we will reply within one month. We may need to confirm who you are first.
Complaints
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint or 0303 123 1113.
Changes to this policy
We will update this page if what we do changes. The date at the top shows when it was last changed.
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